If you did wish to cancel your order, you are welcome to do so for non-personalised jewellery within 7 days of receipt, providing it is returned in it’s unworn, original condition and in its packaging. The cost of return is your own responsibility and postage cannot be refunded.
For personalised jewellery, we are unable to exchange or accept for return since it is made specifically and especially for you. Orders cannot be cancelled once we have begun making your jewellery.
Please check personalised jewellery on receipt and notify us within 7 days in the unlikely event of any fault or problem. We will refund postage if any item needs to be returned and quickly rectify the issue.
(For full details, please see our ‘Returns & Cancellation Information’ here: https://mementojewellery.co.uk/pages/returns).